Privacy Policy – Protecting Your Privacy at DrugsByCanada

At DrugsByCanada Customer Care (carrying on business as DrugsByCanada), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada’s Personal Information Protection and Electronic Documents Act (the “Act”). As part of this commitment, DrugsByCanada has followed the Ten Privacy Principles described in the Act to govern our actions as they relate to the use of personal information. The Ten Privacy Principles are as follows:

Principle 1 – Accountability. DrugsByCanada is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, DrugsByCanada has designated an individual who is accountable for our compliance with the Ten Privacy Principles.

Principle 2 – Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3 – Consent. The knowledge and consent of the Customer are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 – Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by DrugsByCanada. Information must be collected by fair and lawful means.

Principle 5 – Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 – Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 – Safeguarding Personal information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 – Openness. DrugsByCanada is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9 – Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 – Handling Customer Complaints and Suggestions. Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting DrugsByCanada’s Privacy Officer.

The guidelines below set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.

At DrugsByCanada, we collect only the personal information necessary to provide our services and fulfill your orders. This may include:

Name, mailing address, email address, and phone numbers

Primary physician’s name and contact details

Age, height, weight, sex, and date of birth

Drug allergies, medications requested, and family and personal medical history

Details of current medications and prescription information

Payment Information

Providing personal information is your choice, but withholding certain details may affect the services and products we can offer. If we cannot fulfill your request based on the information provided, we may ask for further details to explore other ways to assist you. Additionally, we may keep a file with contact history for customer inquiries.

We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

How We Use Your Personal Information

DrugsByCanada uses your personal information to communicate with you, improve your website experience, process your prescription orders, and provide the products and services you request. We may share your information with affiliated companies, licensed pharmacies, or prescribing physicians to fulfill your prescriptions.

In the event that DrugsByCanada is sold or merged, your personal information may be transferred to the new owner. Rest assured, we will never share your personal information with an external organization for marketing or solicitation purposes without your prior consent.

We only use your personal information for the purposes we have disclosed to you. If we need to use your information for a different purpose, we will inform you and request your consent before proceeding.

There are instances where we may be legally required to disclose your information, such as in response to a court order or legal proceedings. We will only provide the information specifically requested and ensure the request is legitimate before complying.

Certain situations may also permit us to disclose your information, such as for collecting a delinquent account, addressing a medical emergency, or investigating suspected illegal activities.

We may also work with trusted service providers to perform specialized tasks. These suppliers may handle some of the personal information we collect from you as part of their services.

When you visit our website, we do not collect personal information that can identify you unless you voluntarily provide it. You can browse our site anonymously and privately at any time without revealing personal details.

Security Measures

DrugsByCanada employs up-to-date technologies and strict security standards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. Our security measures are tailored to the sensitivity of the information we handle. Electronic files are stored in secure environments with restricted access, and paper-based records are kept in areas with limited entry.

We carefully manage our server environment and maintain a robust firewall system. Our security practices are regularly reviewed, and we use current technologies to safeguard the confidentiality and privacy of your data.

Access to personal information is restricted to authorized employees who need it for legitimate business purposes. All employees at DrugsByCanada sign a confidentiality agreement as a condition of employment and are required to adhere to our privacy standards and applicable laws. Unauthorized access to or disclosure of client information by any employee is strictly prohibited and may result in disciplinary actions, including termination. Employees are expected to uphold the confidentiality of personal information at all times.

Accessing and Amending Your Information

Decisions we make rely on the accuracy of the information we have. Therefore, it’s essential that your personal information remains current and correct. As a customer, you have the right to access, review, and amend your personal and financial information.

We encourage you to update your information regularly to ensure it is accurate. If you notice any errors or outdated details in your file, please inform us so we can promptly correct them and provide you with the updated information. When necessary, we will also notify any third parties who may have received incorrect information from us.

Privacy Officer

If you have questions about your personal information or our privacy practices, you can contact our Privacy Officer via fax at: 1-888-350-0432.

Updating This Policy

We may modify, add, or remove parts of this privacy policy when appropriate. We will notify you promptly of any changes to our information handling practices and privacy policy.